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Team Manager

Hyderabad, Andhra Pradesh

Action India Pvt. Ltd

Job Description

The qualified candidate will possess a Bachelor degree (preferably in commerce) or a MBA. 8+ years of experience with a minimum of 2 years of experience in Corporate Action/Income processing for IB back office operations.
s/he should have minimum 2 years of experience in managing a Team at a supervisory role and have done Performance monitoring for subordinates.
S/He must be Self-motivated, team player, ownership, accountability, organizational/prioritization skills, proactive, ability to multitask, ambitious, independent
S/He must have good general knowledge of markets and operations
S/He must be detail oriented, organized, and have the ability to work independently and as part of a team in a fast paced, deadline driven and high-risk environment.
Customer service orientation is a must with excellent writing and verbal communication skills.
Experience in using Microsoft Office (Excel, Outlook, Word) is required.
Flexible to work in any shifts

Core Skills & Requirements:

S/he must have Good Product Knowledge in Equities/Fixed Income CAIP
S/He will interact daily with clients, custodians, agents, and other internal business groups including the corporate actions custody and accounting teams, Trading Desk and other support functions.
Analyzing Stock & cash breaks. S/he reconciles client positions with multiple custodians and monitors appropriate posting of accruals and entitlements to client accounts
S/He understands system flows and have experience in Market Applications like TLM, Global1, T24, Crest, DTC and ADP.
s/he having exposure/worked on PB/ SBL Trade flow with in CA will be a value added
S/He oversee projects and supervise the day-to-day operations of their team, making sure everyone is rightly placed, distributing the workload evenly and that motivation and performance levels are maintained.
S/He must coordinate with the team, delegating tasks and managing junior personnel
S/He must ensure the performance of the Team is of a high standard
S/he must take accountability of all outstanding items and need to coordinate/escalate to resolve the open issues.
s/he must maintain a cordial and professional behavior with internal/external clients
S/he must have regular interactions with Internal Clients, understands Client needs and set a plan of action to accomplish the set Goals.
Supports team manager and performs management duties when manager is absent or out of office
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
Conducts team meetings to update members on best practices and continuing expectations
S/He must thoroughly understand CSD( Client Service Delivery) mechanism like SLA's;KRI's;KPI's and regulatory reporting.
Be able to think, communicate and present information effectively,

Company Description

Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Jobs in Customer Service / Call Centre / Operations / Data Entry
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