infrastructure development application maintenance and vendor management.
Service Desk, Technical Teams & front line Operations.
Ensuring end to end delivery of projects related to IT Infrastructure, Operations, and Networks etc.
Ensuring timely status reports and dashboards for every running project.
Server, Desktop, POS hardware installation and maintenance.
Maintaining Point of Sale, Desktop, Printers, network communications and front and back-office computer equipment.
Coach and mentor within the team to ensure support coverage and knowledge sharing.
Ensure store network is operating efficiently to meet retail needs, including communications, voice, computers, POS and printer services.
Installation, Repairing, Maintenance and AMC of Server, Desktop, Printers, POS, Kiosk, LED and other IT equipment with given SLA.
Provide after-hours support services to assist stores nationwide with regard to Desktop, POS, Scanners and printers.
Handling the team of field engineer of entire cluster