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Team Leader

Bangalore, Karnataka

Dezire Manpower Services

Job Description

Job Description (Team Leader-EMAIL)

Salary - Upto 30k TH.

- Responsible for maintaining Attrition and absenteeism of team.

- Ensure prompt and accurate service and achievement of targets.

- Monitor’s and Coaches the team in order to ensure the quality of customer

Experience meets the appropriate standard.

- Update, track and manage performance of team members.

- Enables and motivates team members to deliver exceptional customer experiences through ongoing support, development, empowerment and positive reinforcement.

- Communicates information in a timely, relevant and accurate manner to all team

- Conducts regular pre and post shift briefings.

- Manage a large and diverse team of Agents working towards pre-defined targets.

- Must know SLA, TAT, AHT, Quality, C-Sat, Schedule Adherence, Shrinkage

- Minimum 1 Year Experience as Team Leader on papers

Calculations.

- Preparing reports on a daily and weekly basis.

- Constantly looking for ways to improve processes.

- Should have excellent knowledge on MS Office tools like Excel, Power point.

Company Description

A leading HR consultancy.

Additional Information

Last updated:
10/09/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
15
Minimum experience:
One year
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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