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Team Leader (outbound sales and inbound customer care process)

Navi Mumbai, Maharashtra

Bask HR

Job Description

Shift: General (Fixed day shift), 6 days working (Monday to Saturday) and Sunday will be fixed off.

Transport will be there from thane railway station

Roles and Responsibilities
Leading the team of Tele callers those are designed for making outcalls.

• Understanding the Sales Policy and communicating to the entire team with respect to implementation

• Acting as the focal point for all actions by conducting reviews with the team on a Daily/Weekly/Monthly basis

• Manage a team of assisted channel specialists or Tele callers to drive business and growth.

• Deliver production metrics in terms of attendance, call adherence, conversion

manage quality and training needs.

• Ensure Sales targets are met both in terms of value and number of accounts.

• Manage Outbound Sales from delinquent customers through Tele Sales mode.

• To ensure that targets assigned are met month on month with the necessary audit compliance

• Needs to ensure allocation is been done to all CRE’s

• Highlighting issues to next level immediately in case of escalations

• Identify; prepare the next level to take up higher responsibilities

Company Description

BASK HR Consulting Pvt. Ltd. specialises in the effective
recruitment and selection... of permanent, temporary &
contract staff.
  Read full description

Additional Information

Last updated:
04/10/2017
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
One year
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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