5 - 8 years
Mandatory Skills NETWORKING AND SERVICES IN THE MICROSOFT ENVIRONMENT TCP / IP NETWORKING SERVER ADMINISTRATION ON WINDOWS 2008 / R2 / 12 / R2 / 2016 , DHCP , DFS , PRINTING , ACTIVE DIRECTORY ETC. WORKING WITH MONITORING TOOLS , PARTICULARLY PRTG AND SYSTEM CENTRE OPERATIONS MANAGER KNOWLEDGE OF WINDOWS 10 TROUBLESHOOT AND SOLVE COMPLEX PROBLEMS EXPERIENCE WITH MONITORING TOOLS Optional Skills CCNA OR MCSA CERTIFICATION Job Description
As the IT Team Leader , being a member of the local Chennai IT team , the successful candidate will be responsible for overseeing the team responsible for User , Desktop , Server and Network issues and administration for the local Chennai office , as well as remote support for overseas offices. You should be able to act as an escalation point for any complex or difficult calls , providing support to your team as and when required.
With excellent communication skills , they should be able to walk customers through problems , helping remotely when required for a variety of software and hardware issues. They should also be able to escalate farther to the IT operations manager , if required.
This position involves shift work , as we operate two shifts to cover the hours of 6am to 11pm.
Diagnosing and solving escalated hardware / software faults.
Responsible for Advanced Server administration.
Responsible for Advanced Network administration , including cisco , fortigate and unifi devices.
Responsible for monitoring of alert systems , logging and resolving issues when required.
Assisting with infrastructure upgrades & change control of infrastructure
Ensuring hardware and software inventory is carried out appropriately , highlighting any shortfall when known.
Advanced management of office 365 and related technology.
Adherence to ITIL standards and best practices in Incident and Problem management .
Logging user incidents and queries.
Triaging logged tickets.
Analysing call logs to spot trends and underlying issues.
Asking targeted questions to diagnose and resolve issues.
Following up with customers , to ensure problem is resolved.
Escalation point for calls Operations engineers struggle with.
Escalation point for pager duty rota.
Escalation for complicated network related issues.
Overseeing triage of support tickets.
Managing escalations , ensuring SLA breaches do not occur.
Team leader for the IT operations Shift , handling leave , escalations , support , etc.
Coordination of the teams to perform Windows Server and Desktop patching.
Documenting any new installation , or solutions found.
Ensuring your team , performs according to defined KPI's for IT operations. Key Technical Skills
Advanced knowledge of networking and services in the Microsoft environment (Windows 10 , Office 365 and Windows Server 2008 / R2 / 12 / R2 / 2016)
Advanced knowledge of TCP / IP networking
Knowledge of Server Administration on Windows 2008 / R2 / 12 / R2 / 2016 , DHCP , DFS , Printing , Active Directory etc.
Experience of working with monitoring tools , particularly PRTG and System Centre Operations Manager.
Excellent knowledge of Windows 10.
Troubleshoot and solve complex problems from initial discovery to resolution , without any repeat occurrences.
CCNA or MCSA certification required. Preferably both.
Beneficial Technical Skills
Prior work experience with Monitoring tools preferred
Knowledge of ITIL , ISMS will be an added advantage. ITIL Foundation certification is beneficial.
Experience with Microsoft Azure and related technology.
Experience with Ivanti.
Key Behavioural Skills
Experience of managing a small technical team.
Very good communication skills , ability to explain complex issues in non - technical language for stakeholders.
Able to manage difficult conversations , to a satisfactory conclusion.
Ability to train others , to enhance the whole team's knowledge.
Constant urge for knowledge enhancement.
Attention to detail and proven problem - solving ability.
Flexible to extend work if required.
Customer focused , with a can - do attitude. English language is essential , as will need to communicate with offices abroad in the UK , Czech Republic , Hong Kong and Australia.
Fedby Information Services (P) Ltd is the Indian subsidiary of the UK-based Financial Express... group. Fedby is engaged in software development and analysis for other data vendors, institutions, financial advisers and private individuals enabling them to retrieve and analyse data in forensic detail.
Founded in 1995, Financial Express is a leading developer and operator of funds data websites and datafeeds. We are the largest distributor of fund data in the UK, and the main or sole supplier of fund data to many of the leading data vendors, including:
• Thomson Financial
We are a fast growing company with presence in London, Woking, Chennai, Hong Kong, the Czech Republic and Australia, with other locations coming up.
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