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Team Leader - IT

Chennai, Tamil Nadu

Financial Express

Job Description

Position Summary
As the IT Team Leader, being a member of the local Chennai IT team, the successful candidate will be responsible for overseeing the team responsible for User, Desktop, Server and Network issues and administration for the local Chennai office, as well as remote support for overseas offices. You should be able to act as an escalation point for any complex or difficult calls, providing support to your team as and when required.

With excellent communication skills, they should be able to walk customers through problems, helping remotely when required for a variety of software and hardware issues. They should also be able to escalate farther to the IT operations manager, if required.

This position involves shift work, as we operate two shifts to cover the hours of 6am to 11pm.

Key Responsibilities

Diagnosing and solving escalated hardware/software faults.
Responsible for Advanced Server administration.
Responsible for Advanced Network administration, including cisco, fortigate and unifi devices.
Responsible for monitoring of alert systems, logging and resolving issues when required.
Assisting with infrastructure upgrades & change control of infrastructure
Ensuring hardware and software inventory is carried out appropriately, highlighting any shortfall when known.
Advanced management of office 365 and related technology.
Adherence to ITIL standards and best practices in Incident and Problem management.
Logging user incidents and queries.
Triaging logged tickets.
Analysing call logs to spot trends and underlying issues.
Asking targeted questions to diagnose and resolve issues.
Following up with customers, to ensure problem is resolved.
Escalation point for calls Operations engineers struggle with.
Escalation point for pager duty rota.
Escalation for complicated network related issues.
Overseeing triage of support tickets.
Managing escalations, ensuring SLA breaches do not occur.
Team leader for the IT operations Shift, handling leave, escalations, support, etc.
Coordination of the teams to perform Windows Server and Desktop patching.
Documenting any new installation, or solutions found.
Ensuring your team, performs according to defined KPI's for IT operations.

Company Description

Fedby Information Services (P) Ltd is the Indian subsidiary of the UK-based Financial Express... group. Fedby is engaged in software development and analysis for other data vendors, institutions, financial advisers and private individuals enabling them to retrieve and analyse data in forensic detail.
Founded in 1995, Financial Express is a leading developer and operator of funds data websites and datafeeds. We are the largest distributor of fund data in the UK, and the main or sole supplier of fund data to many of the leading data vendors, including:
• Bloomberg
• Reuters
• Thomson Financial
• Telekurs
We are a fast growing company with presence in London, Woking, Chennai, Hong Kong, the Czech Republic and Australia, with other locations coming up.
  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
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