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Team Leader Grievance Manager

Nagpur, Maharashtra

Kotak Mahindra Life Insurance

Job Description

Managing Redressal of Grievances PAN India.
Handling Regulatory Compliance with regard to Customer grievance and discharging customer Service Concern highlighted to Regulatory Body
Root cause analysis of Grievances and sharing corrective and preventive action with Customer Service Team and Business Vertical Heads.
Co ordination with different departments across all Line of Business within the organization and branches for qualitative Redressal of customer grievances within prescribed TAT
Preparation of various grievance related reports mandated by IRDA
Scrutinizing the complaints received from various sources and categorizing them correctly under proper Category type and Sub complaint type.

Company Description

Kotak Mahindra Group
A legacy built over 2 decades Kotak Mahindra is one of... India's leading banking and financial services organizations, offering a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, to mutual funds, to life insurance, to investment banking, the group caters to the diverse financial needs of individuals and corporate sector.
The group has a net worth of over Rs. 100.6 billion and has a distribution network of branches, franchisees, representative offices and satellite offices across cities and towns in India, and offices in New York, London, San Francisco, Dubai, Mauritius and Singapore servicing around 8 million customer accounts.

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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Compulsory Education
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