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Team Leader - Client Service

Ahmedabad, Gujarat

cFirst Background Checks LLP

Job Description

Key Responsibilities:

- Efficiently handle the client service team along with AM-Client servicing

- Manage a team of 8-10 client servicing associates

- Liaise with the Operations Team for high priority cases for assigned clients

- Ensuring steady progress on client requirements

- Share monthly reporting deliverables with superiors

- Ensure steady functioning of customer service operations to track and identify high value clients, build strong client relationships, and contribute to service enhancements

- Create and execute client servicing policies/strategies for the organization clients


Graduation/Post Graduation is must

Skills Required:

- Excellent communication skills

- Man Management

- Go getter attitude

- Knowledge of MS Office


- Ability to easily acclimatize to different cultural backgrounds

Company Description

cFirst Background Checks LLP is a part of the Vora Group-a Cincinnati based privately held... equity group that specializes in building innovative IT companies worldwide. We provide background check solutions through an industry leading, easy-to-use web-based system. We are ISO 27001:2013 certified, NAPBS and NASSCOM NSR empaneled. We are a trusted source of background check information for organizations ranging from small, local business owners to global Fortune 500 companies.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Two years
Compulsory Education
Salary range:
₹ 2,20,000 - ₹ 3,60,000 / Yearly (Gross Pay)
Jobs in Customer Service / Call Centre / Operations / Data Entry
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