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Team Lead Voice and Non Voice Process

Bangalore, Karnataka

Mintstage consulting services

Job Description

Designation: Team Lead (Voice and Non Voice)
Experience: 2-5 years of call center experience and should have at least 1 years of experience as a Team Leader (on papers) in a Call center.
Qualification: Any Graduate
Salary: Best In Industry
Location: Bangalore
Languages:2 South Indian Languages
PRINCIPLE RESPONSIBILITIES

1. Handle a team of 20 25 members and is responsible for them to meet their set targets like (sales, AHT, quality)

2. Ensure team adheres to their login and break timing

3. Constant coaching and follow up

4. Manage team leaves efficiently

5. Handle escalations if any

6. Needs to have the ability to bond and keep the team united

7. Manage attrition

8. Flexible with shifts including offs

Requirements

Experience: 2-5 years of call center experience and should have at least 1 years of experience as a Team Leader (on papers) in a Call center.
Qualification: Any Graduate
Languages:2 South Indian Languages

Company Description

We strive to help business owners develop a solid foundation and business strategy so they... can be successful. We will work to improve sales, productivity, organization, company culture, and employee relations. Find out how we can help you and your business today!   Read full description

Additional Information

Last updated:
13/04/2017
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Two years
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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