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Team Lead || Live Chat Process

Mumbai, Maharashtra

Spectrum Talent Management

Job Description

The right person for the role would be:
Committed to growing and developing a culture of delivering wow experience to our users. At Our Client we love solving problems and you have to be passionate about solving.
Taking ownership of the team. Supervise your teams interactions with users on various mediums and ensure that the team is primed to resolve problems at first contact. Constantly work towards improving the KPIs of the team including quality and efficiency. As a role model for your team you have to demonstrate the zeal that they will imbibe.
A problem solver. You should have the ability analyze problems, the creativity to come up with solutions, which are not heavily resource dependent, and a commitment to execute ferociously.
What you would need?
Must have graduate degree with at least 3-4 years of work experience
Excellent communication skills verbal and written
Prior experience in handling a team
Good analytical skills to crunch, read and draw insights from data. Proficiency in excel will be an added advantage.
Prior experience in operations will be helpful
A positive outlook, a get hands dirty attitude and a dollops of empathy and calmness under pressure!

Company Description

Spectrum Talent Management is a forerunner in designing Human Resources solutions specific... to the local needs of our respected clients. Providing services to clients globally our unique implementation methodology has been developed for speedy ramp-up to cater to the ever urgent needs of the industry as well as ensuring that we apply systems, measures and best practice processes in order to meet the demanding SLAs set by our clients.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Compulsory Education
Jobs in Customer Service / Call Centre / Operations / Data Entry
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