As a member of engineering services team responsible for troubleshooting and resolving application issues reported by operations and other teams.
Do root cause for major/critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents.
Develop and maintain professional credible relationships with key stakeholders (product management, technology and operations team.
Recommend and assist with developing improvements around support processes, tools, standards and the overall performance and level of support provided by the engineering services team.
Experience of handling support calls, incidents, problems, root cause analysis and providing workarounds and solutions.
Fast learner, flexible and able to work well within a cross-functional team environment.
Experience of using software tools/utilities to manage support/service calls and problems.
Good working knowledge of the followings:
Unix/Linux, shell scripting
Relational Databases (PL/SQL, MySQL)
Nice to have:
SOA environment and understanding of REST/SOAP services.
Log analysis and monitoring tools
Experience with incident management system
Launched in February 2010, Snapdeal.com is India’s largest e-commerce marketplace.... Snapdeal provides a platform for vendors across the country to connect with millions of customers. The platform has the widest assortment of products from thousands of national, international and regional brands across diverse categories like Mobiles, Electronics, Fashion accessories, Apparel and Footwear, Automotive, Kids, Health, Home and Kitchen, Sports & Books. Snapdeal.com has a network of more than 50000 Merchants/Brands, and has over 20 million members (which is 1 out of every 6 internet users in the country) and caters to the shopping needs of customers across 4000+ towns and cities. Read full description