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SUPPORT ENGINEER

Jaipur, Rajasthan

G cube

Job Description

3.5 + years of experience in Customer support services.
3.5 + years of experience in international Business operations is must.
Person should have excellent comms. skills & flexible attitude.
Good at delivering trainings and creating presentations & training manuals
Must have experience in coordination with different delivery teams to ensure KPIs of Incident management/Request Management are achieved.
Managing end-to-end Incident/Request
Well verse with escalation management
Responsible for timely closure of Incidents depending on its priority to meet committed Service levels.
Responsible for managing SLA for premium customers.
Taking ownership of Incident Management for High Severity Incidents and ensure that relevant stakeholders are updated with the progress and final closure.
Ensures that Knowledge base is created for repeat issues and known errors.
Should be good at Chairing bridge calls for driving effective coordination and incident resolution for High Severity Incidents.
Person should have bent of mind to understand various report/analytics need in operations time to time and must be able to produce it.
Should be good at MS-OFFICE.
Should be open to 24*7 support. Rotational Shifts.
Should be ready to travel at client location when needed.

Company Description

G-Cube is an e-Learning company having taken massive strides in the field of technology-based... learning. We aim at addressing all short-term and long-term learning needs of the clients, having a wealth of experience and the right tools to implement the programs. We develop e-learning solutions for companies that align to their learning needs, infrastructure as well as available budgets.  Read full description

Additional Information

Last updated:
15/09/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between three and five years
Education:
Compulsory Education
Salary range:
₹ 3,00,000 - ₹ 4,00,000 / Yearly (Gross Pay)
Category:
Jobs in IT - Hardware / Telecom / Support
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