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Support Analyst

Shimoga, Karnataka

Torry Harris Business Solutions

Job Description

1)1 to 3 years of experience in L2 technical support.
2)Should be expert in MySQL, MS SQL & Oracle.
3)Should be proficient in SQL Queries.
4)Good knowledge on Shell scripting.
5)Should have knowledge on any of the ticketing systems.
6)Experience in application support. Analyzing logs, debugging and resolving the issues raised by client.
7)Open to learn new tools/technologies and capable of implementing the solutions.
8)Excellent written & verbal communication skills, required for client facing role.
9)Ability to communicate effectively with technical and non-technical cross-functional teams.
10)Knowledge on Windows server, Linux / UNIX servers (Intermediate to Expert)
11)Knowledge on weblogic deployment.
12)Well versed with handling tickets and complete knowledge on SLA management.
13)Good understanding of ITIL process like Incident Management, Problem Management, Change Management concept.

Company Description

Torry Harris Business Solutions (THBS) is a multinational provider of business,... technology and consulting services headquartered in New Jersey, United States. In 2009, THBS was identified as a leader in SOA integration by Forrester Research. Our company offers a broad range of IT services specializing in SOA Integration, Mobile Applications, Cloud computing, open source softwares. We focus on high-end, niche technical skills, predominantly in the middleware area and provide software services to enterprise clients across different verticals through a combination of Offshore and Onsite services and cover various domains like Telecom, Banking, Insurance, Healthcare, Government, Utilities/Auto and Manufacturing.

We have development centers in Bangalore (India) and UK, Sales & Operations offices are established in Bristol (UK), New Jersey (US), Singapore, Dubai, Spain, Germany, Shenzhen - to address the Mainland China market and domestic sales in India.

THBS offers the right platform that enables potential talents to grow and sharpen their technical competencies. It promotes an environment of trust and openness and strongly believes in the Easy Access Policy.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Compulsory Education
Jobs in IT - Hardware / Telecom / Support
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