Job Summary :This position will report to the Manager, 3PAR Global Deployment Center and will be responsible for the planning and remote support of scheduled service activities such as hardware and software upgrades, system installations, relocations and other onsite services.
Function: This individual will be responsible for:
*The technical planning and remote Deployment support of scheduled remote deployment activities to include:
*hardware and software upgrades
*Field Change Order updates
*Professional communications with customers and service partners when providing remote support of field activities.
*Rebooting / servicing a live in production storage array.
*Ensuring all field activities are properly logged and documented at the completion of each activity.
*Interfacing with internal and next level teams on problem definition and escalations as needed.
*Meticulously following all documented field activity processes and procedures.
*Interfacing with the service planning team and customers as needed during the field activity planning and scheduling process.
*Meeting Customer Satisfaction goals.
*Performing other duties as assigned.
1 Mandatory 0.9 to 4 years of experience in enterprise products like HPE, IBM, EMC storage, VMware, Windows 2008/2012, RHEL, SLES
2 The ideal candidate must be fluent in English and possess excellent spoken and written communications skills.
3 This candidate must have a strong commitment to exceptional customer service; and a high level of dedication, enthusiasm, motivation.
4 This position requires a general knowledge of Linux systems, Enterprise Storage, Storage Area Networks, Fiber Channel and Fabric switches.
5 Having a networking, clustering, or database background will be considered a plus for any candidate.
6 This candidate must be a team player and willing to work scheduled shifts as needed.
Allegis Group is the largest privately held staffing company in the United States and... serves a wide variety of industries. Our team includes more than 8,000 internal employees and 90,000 contract employees working with customers around the world. We continue to grow, bringing our expertise to new industries in the United States, United Kingdom, Canada, Puerto Rico, Europe, the Middle East, and the Pacific Rim Read full description