Prepares and adheres to internal and external governance model in order to track and monitor contractual compliance, employee engagement, performance and relationship health.
Creates the scorecard for the engagement and ensure flow down for the team, in order to align the team with the engagement objectives.
Anchors the key internal and external governance meetings, Monitors adherence within engagement in order to sustain delivery predictability.
Oversees and manages day to day operations delivery by Operations team (consisting of Mangers, Team Leads, Specialists and Team members) and ensuring deliverables and SLAs towards the client are met.
Oversees resource deployment across all processes for the engagement (Team Size, Span, Shift Utilization, Skill sets, technology rollout) in order ensure budget & pricing assumptions compliance.
Conducts periodic reviews with Operations Managers and drives corrective action where required in order to ensure delivery predictability.
Prepare and publish MIS and other information either needed for both internal and external stakeholders at given frequency or pro-actively based on project requirements.
Signs off on the service quality plan including the quality control, assurance and improvement in order to create a comprehensive quality program for the engagement.
Engages with the key client stakeholders on areas of Improvements and commits resources in order to enhance customer satisfaction.
Provides subject matter and domain expertise for the functions being services for the client, brings about Process and Productivity Improvements in coordination with internal teams and per client and organization targets.
Works in coordination with technology group who support the project and manages the requirement gathering, testing, sign off and UAT from the client for the changes in the processes.
Solid experience in the design and delivery of fixed passive telecommunication access networks - FTTH.
Planning Designing of fiber connectivity for GPON FTTx/FTTp Optical distribution networks to provide services to customer.
Fibre Feasibility, Fibre Planning, GPON, FTTx, WDM/CWDM, SAP, Cost Analysis & calculations.
To be a Fiber Engineering & Design expert who can carry out all engineering Design requirements of the project and provide the cost estimation for outside plant build with the Customer's engineering requirements, Engineering guidelines and standard practices and use of GIS Inventories
Creation of Cost Estimation report with material details and cost break up for OSP build.
Established in the year 1993, New Era has been in the business of understanding talent needs... of different organizations and providing solutions for it. New Era hires consultants with specialization in different domains to provide procurement solutions across all the domains. We have been very fortunate to serve some of the top names of both the IT and the non IT Industry. We provide end to end staffing solutions and help candidates to be placed across Asia, USA and Europe.
New Era also provides Training and Development solutions to our clients which help enriching the performance of their Human Capital. Our training and development initiative ‘TRUTH’ offers complete and measurable ‘Aptitude Development Solutions’ in areas like Leadership Development, Time Management, Corporate Communications, Presentation Skills, Consultative Selling Skills, Marketing Skills etc.
New Era values its Human Capital the most and is totally committed towards providing them with adequate training and development programmes at a regular basis. This helps their grooming and also equips them with the knowledge of the latest Industry practices. We at New Era always follow the 3‘i’s which we believe are the pillars of our success. Read full description