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Sr Manager

Nagpur, Maharashtra

Mount Talent Consulting

Job Description

1 Working as a technical expert in problem resolution for Contact Center based application issues.

2 Gathering business requirements from business team related to contact centre/IVR translate them into tech solutions, and end to end implementation of solutions

3 Coordinate with Technology partners/vendors, operations and call centre teams in getting solutions implemented

4 Ensure that the existing system capabilities are fully exploited and the requirements met through parameters changes rather than opting for code changes

5 Providing Level 2 support for Aspect, Vidyo, CCMS and all Contact Center issues.

6 Worked with developers and QA team in various stages of development and testing and taking the application from UAT to Production environments.

7 Planning and scheduling site activities to ensure completion of the project within the time and budgetary parameters and for optimizing resource utilization.

8 Good Knowledge of Aspect Unified IP product
9 Experience in designing solutions for IVR/Contact centre (Aspect Preferred)
10 Should have managed implementation of process and system functionalities / training for contact centre as part of the job.
11 Should have overall understanding of the working of various contact centre/IVR solutions and processes.

Company Description

MTC is one of India's leading global HR Consulting firm specializing into multiple facets... of HR, Knowledge Services-Trainings & Assessments & Consulting. MTC started operations in 2007 with a vision to set new benchmarks while delivering on niche turnkey assignments in the industry. With time we have evolved to cater to a diverse set of clients spread across different geographies. We constantly strive to maximize our client's ROI (Return on Investment) and work on increasing the top line (Revenue) of the client's business by delivering the best. MTC has reached out to an array of clients with functions such as Recruitments, Consulting & Knowledge Services through its team of young & dynamic professionals.

Our specialty includes turnkey assignments and setting up teams from the scratch. With a wide spectrum of services we are catering to different geographies including:

* Pan India
* APAC Region: Asia Pacific- Japan, Singapore, Philippines, Australia, Malaysia, Hongkong, Middle East, Dubai, China etc.
* EMEA Region: Europe, Middle East & Africa : Permanent & project based hiring across industry verticals.
* US & Canada: Staff Augmentation, Permanent and sponsored candidates through our International Arm: Mount Technology Consulting Inc. across all Industry verticals.

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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Salary range:
₹ 6,50,000 - ₹ 11,00,000 / Yearly (Gross Pay)
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