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Sr.manager Operations

Pune, Maharashtra

Action India Pvt. Ltd

Job Description

Job Title Senior Manager, Syntel State Street Service Pvt Ltd
Purpose of Department
The Senior Manager will have the responsibility to fully understand the assigned activities, in 4SPL. Facilitate the migration of new processes and play a key part in identifying synergies for improvement in various processes. The individual will be responsible for managing existing processes, in addition to new migrations/re-migrations that are planned through the year.
Responsible for managing staff at 4SPL (Mumbai/Pune). Across multiple time zones and across functions. Functions include the following across ASIA, Europe, US.
Transaction Management

Principle Accountabilities : Key Activities and Decision making areas Typical Target and measures
Impact on the business/function
1. Typically managing 100 120 FTE- Cost USD 2M/2.4M, dependent on local site cost
2. Institutional client, supporting single Global Products/single sub product/multiple sub processes/multiple regions/multiple jurisdiction as follows:
US Focus on analysing errors that lead to financial claims
Set up controls to avoid recurrence
Ensure there is a cost control culture and overall costs are within projection
Assist and provide data towards achieving the 4SPL cost model and building up of a framework to determine the unit cost to drive pricing decisions
Implement cost reduction and productivity improvement initiatives
Customers/Stake Holders
1. Supporting single sub process of single product, single sub product, multiple region, multiple jurisdiction Customers/Stake Holders
Engage Business Partners on a regular basis with focus on BU / Service issues
Ensure BU issues / escalations are addressed promptly and within reasonable timeline
Manage BU expectations and request for new processes and deliverables
Drive automation project to strengthen processes, reduce errors, improve productivity and reduce processes that are currently supported manually
Set up a service management unit to oversee the E2E delivery of our service to BU
Work with BU support team to structure solutions for launching new products in domestic and offshore funds
Leadership and Teamwork
1. Work with staff on initiatives
2. To improve moral in the team
3. Recruit and retain the best people to support business goals and objectives
4. Motivate Team performance through effective communication and implementation of Best Practice to achieve department and business goals
5. Foster and encourage Team Goals, staff participation and contribution towards process improvement and controls
6. Facilitate/drive greater cohesiveness/coordination within Ops team and BU contacts Leadership
Work on developing the middle management team
Facilitate an open environment to encourage staff confidence, ownership of issues and ability to think through solutions
Evidence commitment to 4SPL core values , Professionalism and Team Work
Ensure all staff receive objectives, monthly 1-1 reviews and documented 6 monthly performance assessments
Drive staff development through soft skill training, PDPs and performance management reviews
Ensure knowledge retention in 4SPL through effective execution and delivery of process training
Plan effective cross training taking into account continuity, career progression, staff turnover and individual learning curves
Effectively manage staff performance, set individual / team objectives and performance targets
Reward and recognise service excellence and retain high staff morale through celebrating success
Operational Effectiveness and Control
Single Product/ Sub Product./ Multiple region / Multiple Jurisdiction
1. Significant complexities / Risk and engagement with BU and external market / Client. New funds / activities are being on boarded in 4SPL, with expectation with BAU delivery from Day1.
2. Operation Risk threshold through single event control failure identified based on the relevant data.
3. Transaction Authorisation approval limits defined by BU compliance and Internal Risk based on Grades.
4. High Level of variations and specific Manual Processes required by single product / multi system / region/ jurisdiction / client
5. Ensure governance around the Open items by Age and value; and chasing / escalating as appropriate to get the same resolved Controls and risk mitigation
Establish robust processes to ensure that deliverables are met as per the agreed SLA
Implement and monitor internal controls to ensure risk mitigation
Ensure implementation of audit recommendations within stipulated timelines
Maintain and operate under standards stipulated by the Group
Ensure that there are no regulatory and Compliance breaches
Implement a process to monitor and analyse errors against the inherent risk in the process and implement suitable controls to mitigate such risk
To continually reassess the internal risk inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practice, management restructuring and the impact of new technology
Comply with all internal / regulatory reporting requirements on a timely basis
Responsible for the development and management of procedures and related control checks


Skills / Experience required
Knowledge and experience / Qualifications (Minimum requirement of the role)
University degree level or equivalent practical experience / maturity. Higher qualification not a bar provided aspirations commensurate with the position
Professional Skills and experience
Candidate should have extensive working experience in the Securities industry to include -
o Knowledge of clients and products across range of securities services
o Management positions with exposure to BU across multiple geographical locations
o Management position with exposure to remuneration, performance management, team building and staff development
o Middle office and / or custody is preferred
Personal Skills and qualities
Working knowledge / exposure to settlements / confirming / record keeping platforms like GTM, RKS etc
Strong presentation skills, ability to communicate clearly, concisely and effectively in English, both oral and written
Multi cultural background or experience, ability to work across broad range of cultures in support of 4SPL values and objectives
Strong analytical skills, high attention to detail
Solid planning and organisational skills with a proven ability to prioritise competing demands and communicate this effectively
Proven ability to execute and deliver change with an operational context
Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results
Solution oriented, high energy characteristics necessary to support business
Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels
Strong collaborative management skills with the various stakeholders
Detailed knowledge of global market infrastructure

Company Description

Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
More than ten years
Compulsory Education
Salary range:
₹ 17,00,000 - ₹ 25,00,000 / Yearly (Gross Pay)
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