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Sr. Front Office Associate

Kolhapur, Maharashtra

Sayaji Hotels

Job Description

To achieve desire Customer Satisfaction and to attend the entire guest compliant on the time.
To adhere and Implement departmental SOPs.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.
Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
Ensure that personalized service is offered to each and every guest.
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Ensures that guest documentation and information is available and up-to-date.
To take appropriate food & beverages orders from the guest and timely punch in the system.
To coordinate with in room dinning for smooth functioning and timely service delivery.
To maintain and control order taking Logbook / Log sheet.
To coordinate and monitor floor butlers for achieving high guest satisfaction.
To present accurate bill to the guest be responsible for settlement.
To satisfy guest with his entire miscellaneous request and be aware about hotel promotion offer and events.

Company Description

Sayaji Hotels Limited, has been leading a quite revolution in hospitality from it’s bastions... in Baroda Indore & Pune. It’s market leading achievements include Sayaji – Indore possessing the widest entertainment facilities for any hotel in India, highest per pax banqueting in the country, highest turnover and profitability for any hotel in non metro/tourist market in India. It has to it’s credit 211 rooms, 6 restaurants and bars, an entertainment zone a discotheque and pub, a Lounge Wine Cellar & Cigar Bar, gym and spa. It’s top of the line accommodation Sayaji Grande has been hailed as the most contemporary hotel accommodation in India with PC’s in each room and butlers on call. To make our mark nationwide we have started our chain of restaurants “Barbeque Nation”. ( Planned in 100 cities, the restaurant is going great guns in Mumbai at pali hills& Nerul .Bangalore at Indranagar,koramangla & J.P Nagar,Hyderabad at Banjara Hills, Gurgaon at Sushant lok,Chennai at Hanuman Road,Delhi at Janakpuri,Chandigarh at Sector 26 ,Lucknow at Gomti Nagar,Ahmedabad at Drive In Road, Jaipur at Tonk Road, Pune - Kalyani Nagar, Kolkata at Bidhan Nagar, Thane at Eastern Express, Vadodara at Alkapuri. Very shortly we are coming up with more restaurants in other metro, non metro cities.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
One year
Compulsory Education
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