Automating and orchestrating workloads across multiple public cloud providers. Automation experience with at least one configuration / deployment management system such as Google Deployment Manager, Terraform, Chef (directly or via AWS OpsWorks), Puppet, Ansible, AWS Cloud Formation, Salt, or other such tools.
Experience working at least one of the following languages: Node.js, Python, PHP, Ruby, and Java. Proficient with git and git workflows.
Proficient in leveraging CI and CD tools to automate testing and deployment. Experience working in an Agile, fast paced, DevOps environment.
Support internal and external customers on multiple platforms.
Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
Develop tooling and processes to drive and improve customer experience, create playbooks.
Provide Fanatical customer support from onboarding through growth at Rackspace.
In addition to providing customer support, will be responsible for helping build tools and processes necessary for excellent customer outcomes.
Automate infrastructure and develop tools and processes to improve the customer experience and reduce support toil.
Architect and Develop full stack solutions, from whiteboard to green SLAs.
Own issues end-to-end working collaboratively with your team and peers.
Work with customers and other teams to troubleshoot customer environments to increase end user satisfaction.
Deep dive into complex performance issues to increase efficiency and reduce customer incidents.
Mentor others on the team on complex issues and handles the highest level of escalations and customer grievances. Provides mentoring/training and is focused on the evolution of the Google Cloud Platform business.
TriCore Solutions LLC has been recognized as Oracle's leading partner in the United... States for providing World Class Enterprise Technology Outsourcing and Managed Services solutions, eBusiness Suite Technical and Functional Consulting, Oracle Technology Consulting and Oracle Sales Consulting Services.
TriCore Solutions is the only end to end provider of Oracle eBusiness Suite Applications in the Northeast. Many leading companies have worked with TriCore Solutions, to provide the infrastructure, implementation, customization and the outsource management of Oracle's eBusiness Suite. TriCore also provides end-to-end Oracle-based technology consulting that includes all aspects of Oracle DB, Oracle 9iAS, Oracle Portal, Oracle RAC, and Oracle Applications. Read full description