Roles and Responsibilities:
• Applicants will be responsible to manage both Inbound and Outbound calls.
• Will be responsible to open and maintain customer accounts by recording account information.
• Resolve customer complaints via phone, email, mail or social media.
• Applicants should build sustainable relationships and trust with customer accounts through open and interactive communication.
• This process includes both Welcome and Feedback calls.
• Will be responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Will be responsible to maintain a positive, empathetic and professional attitude toward customers at all times.
• Knowing the products inside and out so that you can answer questions.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem.
Required Experience, Skills and Qualifications
• Applicants must have very good communication skills.
• Applicants should know English, Hindi and 1 Regional language is compulsory.
• Applicants will not be provided cab facility.
• Under Graduates, Graduates and Post Graduates can apply.
• Female applicants will be provided Morning shift and Male applicants will have rotational shifts.
• Incumbents will have 1 rotational week off.
Well performers will be encouraged with attractive incentives.
Dixitech Hr Global Solutions Private Limited is an unlisted private company incorporated... on 10 August, 2018. The registered office of the company is at No 28/1H HMT Road Ground Floor Gokula 1 Stage Mathikere, BENGALURU, Bangalore, Karnataka.
The total paid-up capital is INR 50,000.00 . The company has no reported secured loans.
Details of its last annual general meeting are not available. The company is yet to submit its first full-year financial statements to the registrar.
The company has 2 directors/key management personnel. Read full description