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Speech Analytics (nexidia) Technical Architect

Chandigarh, Chandigarh


Job Description

Speech Analytics (Nexidia) Technical Architect

Looking for a Nexidia speech analytics Technical Architect to lead the speech analytics initiative from the technology side and help in designing the technical solutions focused on transforming Quality and Customer Experience across the enterprise. The candidate will be responsible for architecting the solutions to leverage the speech analytics technology to
* Unlock hidden insights
* Build speech analytics based studies
* Design automated quality programs, business intelligence insights and performance management mechanisms designed to support enterprise Quality, Voice of the Customer, Performance Coaching and ROI based targeted studies
* Assist business teams to design the speech solutions to improve agent/leader performance, process capability, training effectiveness and a world class quality program with a clear objective of improvements in the customer experience, reduction in customer effort, enhanced risk mitigation, a vehicle to deliver consistent operational behavior

Experience, Role and Responsibilities etc.
* 8-10 years of experience
* 3-4 years of experience in designing speech analytics solutions on Nexidia platform
* Design and architect outcome based speech analytics solutions
* Design strategic speech categories
* Design and Develop queries to draw the effective insights from the speech analytic engine
* Ensure the speech algorithms are highly tuned to deliver best results
* Provide expertise to business team from technology perspective in designing the speech categories, dashboards, Auto-Quality forms and targeted Quality studies
* Work with executive leaders and business partners to identify further opportunities to increase business value

Company Description

Superior Talent India-a Superior Group company (, is an... award winning human resource services firm that delivers a full suite of comprehensive HR and Recruitment Process Outsourcing services to leading companies in India. Superior Talent India envisions a transformation of the current tactical, reactive approach to talent acquisition, to a strategic, proactive approach that aims to build a talent community.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
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