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SPEARHEAD URGENTLY REQUIRES RESERVATION EXECUTIVE MALE/FEMALE IN HOTEL INDUSTRY

Kolkata, West Bengal

SPEARHEAD- YOUR CONSULTING PARTNER IN HR & EDUCATION

Job Description

  1. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

  2. Processes reservations from the sales office, other hotel departments, and travel agents.

  3. Knows the type of rooms available as well as their location and layout.

  4. Knows the selling status, rates, and benefits of all packages plans.

  5. Knows the credit policy of the hotel and how to code each reservation.

  6. Creates and maintains reservation records by date of arrival and alphabetical listing.

  7. Determines room rates based on the selling tactics of the hotel.

  8. Prepares letters of confirmation.

  9. Communicates reservation information to the front desk.

  10. Processes cancellations and modifications and promptly relays this information to the front desk.

  11. Understands the hotel's policy on guaranteed reservations and no-shows.

  12. Processes advance deposits on reservations.

  13. Tracks future room availabilities on the basis of reservations.

  14. Helps develop room revenue and occupancy forecasts.

  15. Prepares expected arrival list for front office use.

  16. Assists in preregistration activities when appropriate.

  17. Monitors advances deposit requirements.

  18. Handles daily correspondence. Responds to inquires and makes reservations as needed.

  19. Makes sure that files are kept up to date.

  20. Maintains a clean and neat appearance and work area at all times.

  21. Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

  22. Walk around with the client and ensuring that they secure whatever services they are in need of.

  23. Getting information about areas of interest in order to target more clients in particular seasons.

  24. Making arrangements for clients travel programs.

  25. To be aware of all front office procedures and assist with reception duties when required.

  26. To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

  27. Willing to undertake any reasonable request made by management in any other areas of the house.

  28. Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.

  29. Configuring rates on the hotels property mangement system.

Requirements

  1. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

  2. Processes reservations from the sales office, other hotel departments, and travel agents.

  3. Knows the type of rooms available as well as their location and layout.

  4. Knows the selling status, rates, and benefits of all packages plans.

  5. Knows the credit policy of the hotel and how to code each reservation.

  6. Creates and maintains reservation records by date of arrival and alphabetical listing.

  7. Determines room rates based on the selling tactics of the hotel.

  8. Prepares letters of confirmation.

  9. Communicates reservation information to the front desk.

  10. Processes cancellations and modifications and promptly relays this information to the front desk.

  11. Understands the hotel's policy on guaranteed reservations and no-shows.

  12. Processes advance deposits on reservations.

  13. Tracks future room availabilities on the basis of reservations.

  14. Helps develop room revenue and occupancy forecasts.

  15. Prepares expected arrival list for front office use.

  16. Assists in preregistration activities when appropriate.

  17. Monitors advances deposit requirements.

  18. Handles daily correspondence. Responds to inquires and makes reservations as needed.

  19. Makes sure that files are kept up to date.

  20. Maintains a clean and neat appearance and work area at all times.

  21. Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

  22. Walk around with the client and ensuring that they secure whatever services they are in need of.

  23. Getting information about areas of interest in order to target more clients in particular seasons.

  24. Making arrangements for clients travel programs.

  25. To be aware of all front office procedures and assist with reception duties when required.

  26. To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

  27. Willing to undertake any reasonable request made by management in any other areas of the house.

  28. Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.

  29. Configuring rates on the hotels property mangement system.

Company Description

We present ourselves as one of the catalytically emerging manpower consulting firms... providing holistic human capital management solutions. SPEARHEAD, a human resource consulting advisory unit facilitating complete people solutions for all verticals across all hierarchies that organizations moving through paradigm shifts can conceive of in this era of changing corporate perspectives.


Our customized manpower solutions have transcended across all business functions like MANUFACTURING,NBFC, FMCG, INSURANCE, RETAIL, ITES, HOSPITALITY, ACADEMIC & EDUCATION, AUTOMOBILES,TELECOMMUNICATIONS AND HOSPITALITY to name a few.


Our registration charges are Rs.3000/- (Rupees three thousand only) for Senior most level, Rs.2500/- (Rupees Two thousand five hundred only) for Senior level, Rs.2000/- (Rupees Two thousand only) for Middle level, Rs.1500/- (Rupees One thousand five hundred only) for Mid Junior & Junior level & Rs.1000/- (Rupees One thousand only) for Freshers & Junior most level, respectively,valid for one year where we undertake a two step interview process to ensure that our candidate would be selected. Our Consultancy charges are redeemed from candidates, their one month salary (CTC) in Two Equal monthly installments, the first installment after receiving the Job Offer/Appointment Letter from the Company and the second one after getting the first month’s salary from the Company.


Procedure of interview – There will be two rounds of interview:
• 1st round will consist of Mock Interview Session with grooming at Spearhead Office to prepare the candidates for the interview. We also arrange for Spoken English & Basic Computer Training Programmes by experienced professionals from the Industry wherever required.
• 2nd round will be at the client’s place whereby the final selection would be done.

Our Endeavour is to see a satisfying smile both on the Clients as well as on our candidates’ faces.
  Read full description

Additional Information

Last updated:
14/01/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
4
Minimum experience:
One year
Education:
BHM
Salary range:
₹ 8,000 - ₹ 9,000 / Yearly (Gross Pay)
Category:
Jobs in Hotel / Restaurant / Catering
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