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Spearhead urgently requires Hospitality Training & Development Coordinator for 5 Star Hotels

Kolkata, West Bengal


Job Description

Essential Job Duties/Functions:

Recommends, develops, and assists in implementation of programs designed to enable the

organization to meet its objectives.

Implement a sustainable plan of programs with the goal to develop a strong staffing pipeline.

Develop and continually update manuals

Work collaboratively and build strong partnerships with divisional leaders to accomplish

business priorities through training events.

Analyze key jobs and roles to determine the knowledge and skills necessary for high

performance and then develop success profiles for these key roles.

Educate managers on their role in developing people as an essential part of their jobs and

develop processes to hold managers accountable for developing talent.

Produce instructional and performance/feedback materials to support successful leader-led development programs.

Determine the best training

delivery methods for each objective by analyzing the audience,

content, technologies, operational constraints, and trade-

offs to optimize the design and implementation strategy.

Continually teach employees leadership, supervision, diversity, human resource issues, and communication strategies to maximize employee development

Work to develop a team to keep a consistent and proactive training program across locations.

Have the ability to work in every aspect of the division and understand

the needs of those positions with training and divisional development.

Flexibility and understanding of hours worked will run from all shifts covered in a 24/7 operations 365 days a year.

Utilizing virtual and mobile technologies leveraged by company intra-net, online learning system, and website.

Providing friendly and competent customer service.

Reporting for work in a timely manner when scheduled.

Additional Job Duties:

Travel and overnight stays required.

Assisting in the operations of all Hospitality locations.

Assisting in other duties, as assigned.


Three to five years
’ experience in Training and Development or
equivalent training/experience
in hospitality.
Bachelor’s Degree in training and development, education, business, marketing, or a related
field is preferred.
Minimum Qualifications:
Must have excellent communica
tion and organizational skills.
Must understand adult learning principles.
Must be able to research, write behavioral objectives, and write training materials with leaders’
Must have excellent one-
one and group presentation and facilitation sk
Must have the ability to use a variety of learning/training concepts
, methods,
and principles.
Must possess strong interpersonal and relationship building skills.
Must be analytical and possess strong problem
-solving skills.
Must possess developed questioning and feedback skills.
Must possess a strong customer service orientation as well as a commitment to quality.
Must demonstrate responsibility, high work standards, and time management.
Must bring strong computer competency and full understanding of
the Microsoft Office Suite.
Must bring demonstrated project management skills.
Must be able to communicate in English. –
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively wit
h other team members.
Preferred Qualifications:
Familiarity with various Learning Management System platforms.
Knowledge in operating Adobe Presenter instructional design program.
Experience in conducting needs assessments.
Experience in managing
professional mentoring programs.

Company Description

We present ourselves as one of the catalytically emerging manpower consulting firms... providing holistic human capital management solutions. SPEARHEAD, a human resource consulting advisory unit facilitating complete people solutions for all verticals across all hierarchies that organizations moving through paradigm shifts can conceive of in this era of changing corporate perspectives.

Our customized manpower solutions have transcended across all business functions like MANUFACTURING,NBFC, FMCG, INSURANCE, RETAIL, ITES, HOSPITALITY, ACADEMIC & EDUCATION, AUTOMOBILES,TELECOMMUNICATIONS AND HOSPITALITY to name a few.

Our registration charges are Rs.3000/- (Rupees three thousand only) for Senior most level, Rs.2500/- (Rupees Two thousand five hundred only) for Senior level, Rs.2000/- (Rupees Two thousand only) for Middle level, Rs.1500/- (Rupees One thousand five hundred only) for Mid Junior & Junior level & Rs.1000/- (Rupees One thousand only) for Freshers & Junior most level, respectively,valid for one year where we undertake a two step interview process to ensure that our candidate would be selected. Our Consultancy charges are redeemed from candidates, their one month salary (CTC) in Two Equal monthly installments, the first installment after receiving the Job Offer/Appointment Letter from the Company and the second one after getting the first month’s salary from the Company.

Procedure of interview – There will be two rounds of interview:
• 1st round will consist of Mock Interview Session with grooming at Spearhead Office to prepare the candidates for the interview. We also arrange for Spoken English & Basic Computer Training Programmes by experienced professionals from the Industry wherever required.
• 2nd round will be at the client’s place whereby the final selection would be done.

Our Endeavour is to see a satisfying smile both on the Clients as well as on our candidates’ faces.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Jobs in Hotel / Restaurant / Catering
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