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SPEARHEAD URGENTLY REQUIRES GUEST RELATION EXECUTIVE IN HOTEL INDUSTRY

Kolkata, West Bengal

SPEARHEAD- YOUR CONSULTING PARTNER IN HR & EDUCATION

Job Description

  • Welcome guests during check-in and giving a found farewell to guest while checkout. 

  • Handling guest complaints and concerns in an efficient and timely manner.

  • Overseeing VIP guests, arrivals and departures. 

  • Coordinating and multi-tasking job duties in a busy environment.

  • Should possess detailed information about the Hotel, city as well as the competition.

  • Detailed information regarding arrivals and room requirements.

  • Have up to date information on daily room occupancy

  • Providing excellent customer service as per hotel standards.

  • Greeting guests as they enter and exit the hotel. 

  • Providing information regarding the Hotel, town attractions, activities etc.

  • Check on VIP reservations, complete their pre-registration formalities.

  • Allocate rooms to all arriving guests.

  • Maintain up-to date information on room rates, current promotions, offers and packages

  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

  • Co-ordinate with housekeeping for clearing of rooms.

  • Collect Guest feedback during guest departure along with his likes and dislikes.

  • Perform basic cashier activities as and when required.

  • Maintain guest lockers for safe custody.

  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

  • Give proper and complete handover to the next shift

  • Should be able to handle all guests without bias or prejudice.

  • Follow the house rules and policies laid down by the management.

  • Adhere to strict staff grooming and hygiene standards.

  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

  • Good command of the English language is essential, both written and verbal 

  • Must possess strong organization time management skills, attention to detail.

  • Must be guest service focused and a team player.

  • Positive attitude and outgoing personality is essential.

  • Must be able to work shifts - days, evenings, weekends and holidays.

  • Ability to relate well to Hotel guests and employees. 

  • Professional in demeanor and presentation. 

  • Personable, enthusiastic, self-motivated and able to work independently.

  • Observant, discriminating and detail-oriented 

  • Ability to understand and carry out oral and written instructions and request clarification when needed. 

  • Strong interpersonal and organizational skills.

  • Able to work morning, evening, weekend, holiday, and overnight shifts 

Requirements

  • Welcome guests during check-in and giving a found farewell to guest while checkout. 

  • Handling guest complaints and concerns in an efficient and timely manner.

  • Overseeing VIP guests, arrivals and departures. 

  • Coordinating and multi-tasking job duties in a busy environment.

  • Should possess detailed information about the Hotel, city as well as the competition.

  • Detailed information regarding arrivals and room requirements.

  • Have up to date information on daily room occupancy

  • Providing excellent customer service as per hotel standards.

  • Greeting guests as they enter and exit the hotel. 

  • Providing information regarding the Hotel, town attractions, activities etc.

  • Check on VIP reservations, complete their pre-registration formalities.

  • Allocate rooms to all arriving guests.

  • Maintain up-to date information on room rates, current promotions, offers and packages

  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

  • Co-ordinate with housekeeping for clearing of rooms.

  • Collect Guest feedback during guest departure along with his likes and dislikes.

  • Perform basic cashier activities as and when required.

  • Maintain guest lockers for safe custody.

  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

  • Give proper and complete handover to the next shift

  • Should be able to handle all guests without bias or prejudice.

  • Follow the house rules and policies laid down by the management.

  • Adhere to strict staff grooming and hygiene standards.

  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

  • Good command of the English language is essential, both written and verbal 

  • Must possess strong organization time management skills, attention to detail.

  • Must be guest service focused and a team player.

  • Positive attitude and outgoing personality is essential.

  • Must be able to work shifts - days, evenings, weekends and holidays.

  • Ability to relate well to Hotel guests and employees. 

  • Professional in demeanor and presentation. 

  • Personable, enthusiastic, self-motivated and able to work independently.

  • Observant, discriminating and detail-oriented 

  • Ability to understand and carry out oral and written instructions and request clarification when needed. 

  • Strong interpersonal and organizational skills.

  • Able to work morning, evening, weekend, holiday, and overnight shifts 

Company Description

We present ourselves as one of the catalytically emerging manpower consulting firms... providing holistic human capital management solutions. SPEARHEAD, a human resource consulting advisory unit facilitating complete people solutions for all verticals across all hierarchies that organizations moving through paradigm shifts can conceive of in this era of changing corporate perspectives.


Our customized manpower solutions have transcended across all business functions like MANUFACTURING,NBFC, FMCG, INSURANCE, RETAIL, ITES, HOSPITALITY, ACADEMIC & EDUCATION, AUTOMOBILES,TELECOMMUNICATIONS AND HOSPITALITY to name a few.


Our registration charges are Rs.3000/- (Rupees three thousand only) for Senior most level, Rs.2500/- (Rupees Two thousand five hundred only) for Senior level, Rs.2000/- (Rupees Two thousand only) for Middle level, Rs.1500/- (Rupees One thousand five hundred only) for Mid Junior & Junior level & Rs.1000/- (Rupees One thousand only) for Freshers & Junior most level, respectively,valid for one year where we undertake a two step interview process to ensure that our candidate would be selected. Our Consultancy charges are redeemed from candidates, their one month salary (CTC) in Two Equal monthly installments, the first installment after receiving the Job Offer/Appointment Letter from the Company and the second one after getting the first month’s salary from the Company.


Procedure of interview – There will be two rounds of interview:
• 1st round will consist of Mock Interview Session with grooming at Spearhead Office to prepare the candidates for the interview. We also arrange for Spoken English & Basic Computer Training Programmes by experienced professionals from the Industry wherever required.
• 2nd round will be at the client’s place whereby the final selection would be done.

Our Endeavour is to see a satisfying smile both on the Clients as well as on our candidates’ faces.
  Read full description

Additional Information

Last updated:
14/08/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
10
Minimum experience:
One year
Education:
BHM
Salary range:
₹ 9,000 - ₹ 10,000 / Yearly (Gross Pay)
Category:
Jobs in Hotel / Restaurant / Catering
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