Key Responsibilities: Consulting covering all aspects; including presales and supporting the sales team, product demonstrations, analysis, implementation and training of end users utilizing primarily Dynamics 365 . Business and process analysis . Documenting as-is and to-be within accurate and detailed scoping documents. Interacting with both developers and clients. act as a point of communication. Job Description : Participate and help to drive Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy. Serve as subject matter expert with customers and project team members t throughout all project phases, effectively contributing to the development of solutions that meets clients needs and requirements. Participate in the identifying of client s sales, marketing and customer service requirements through discovery meetings. Design and lead the design process in key modules and work in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements using SQL Server Reporting Services. Conduct end-user training and create and maintain knowledge transfer documentation . Develop and continue to refine CRM implementation standards and tools . Present tailored demonstrations of the technology solution Key Dynamics 365 Skills . Over 3 years Dynamics CRM consultancy experience Implemented complete life cycle of least 4 to 5 projects. Strong background and understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015 and/or FieldOne (the product that Microsoft purchased several years ago that has morphed into the Field Service Module. Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules . Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 In-depth understanding of the business processes commonly associated with Field Service, Project Service, Sales, Marketing, Customer Service and able to model as is and to be processes for client Experience with Dynamics 365 Mobility Applications Able to design and develop solutions, identify and resolve issues using Dynamics 365 and other Microsoft Cloud tools and services.
Key Technical Skills : Quality Assurance & Documentation Knowledge and Expertise . Experience of providing Pre-Sales Demonstrations . Experience with projects on premise cloud, support, upgrade and migrations. Knows the MS methodology and able to articulate and understand the pain points of customer. Ability to design the solution to address the pain points and then deliver it . Should be customer facing with excellent analytical and communication skills. Strong Microsoft SQL Server background . Familiarity with relational database concepts Ability to create high quality functional documentation and strong requirements gathering skills. Understanding of Integration with third party applications.. Working knowledge of Windows Server Operating System, Active Directory and Active Directory Federation Services.. Awareness of various technologies like HTML, CSS, SOAP, REST, Silverlight, Angular JS Key Personal Skills Excellent communication and problem-solving skills Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors. Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed . Highly confident with providing support and training to users . Strong attention to detail and a keen desire to deliver the highest quality solutions to customers . Experience across a number of industries. ideally strong MRO experience . Self-Starter with ability to handle multiple tasks and shifting priorities . Thinks clearly and calmly under pressure. Places emphasis on client satisfaction Dynamics 365 for Field Services Specialist Capabilities . Functional and Technical Understands and is able to communicate and lead teams delivering all functional and technical aspects of the Dynamics 365 for Field Services product. Schedule Optimization Resource Scheduling (Manual, With Recommendation, Automatically) Workload and Resource Balancing .
Skill/Certification Matching against Requirements:
Geography, Availability, Truck Inventory, Regulatory Requirements, Customer Preference, Service Level Agreements Contract Management . Manage and maintain accurate service contracts and installed products across customers and locations . Provide faster, more accurate billing . Identification of sales opportunities and new revenue. Use of Recurring Service Templates tied to Work Schedules and Pricing to improve Quoting Process . Manage recurring service appointments with flexible billing options . Engaging from lead to opportunity to contract to execution to billing to customer feedback Inventory Management . Ensuring correct stock, resources and parts on each call. Managing real-time and offline inventory updates and stock history across warehouses, depots and trucks . Drive improved first-time fix rates with accurate allocation of parts . Manage Inventory Transaction lifecycle for usage,
it is cmm level 5 company