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Social Media Specialist

Bangalore, Karnataka

Yellow Box HR Services

Job Description

Qualification: Graduate
Designation :Social Media Specialist
Experience : minimum 1 year
CTC- maximum 4.5 LPA
Key Responsibilities:
Connect and Interact with customers on Social Platforms including but not limited to Facebook, Twitter, LinkedIn and Blogs
Compose responses independently and in accordance with processes guidelines
Provide professional yet personalized experience on all interactions with the customers on Social Platforms
Should be an expert in leading Social Practices
Lead and leverage Social Media to meet the brand & customers objectives, should be an expert in Social innovation, social media measurement / analytics, expertise in social media ads is quintessential
Excellent interpersonal skills, with the ability to troubleshoot functional and non- functional issues correctly and clearly to external customers and internal stakeholders
Perform post resolution follow-ups to help requests / to follow up on cases till closure flawlessly
Ability to work independently and make decisions with little or no guidance
Handle high anxiety customers with a composed attitude
Should be willing to work for the customer without having constraints to timings/shifts
Should be flexible in learning different processes and be cross-skilled
Make improvement suggestions on products and services from customer feedback for better service delivery.
Excellent communication skills and fluency in English.
Demonstrable social networking experience and social analytics tools knowledge
Proven working experience in social media or related fields (added advantage)
Positive attitude, detail and customer oriented with good multitasking and organisational ability
You must be a social media software whiz kid. We need you to listen in - monitor social media conversations and tell us whats going on
To keep abreast of the latest trends in social media and advice the marketing lead on their pros and cons. Be the first mover
In-depth knowledge of all social media channels
Ability to work independently and make decisions with little or no guidance
A can-do attitude
Minimum 1 of year experience handling customer escalations on social media platforms.

Company Description

A leading HR consultancy in India.

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
One year
Compulsory Education
Salary range:
₹ 1,75,000 - ₹ 3,00,000 / Yearly (Gross Pay)
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