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Social Media Analyst/ Email Support

Hubli, Karnataka

Rivera Manpower Services

Job Description

-Proactively attend all the queries, complaints, requests across the company's social media platforms.

-Raise issues to the concerned teams and follow up for resolutions

-Proactively and continuously keep the customer and stakeholders informed about the status of the problem

-High level of individual discretion to ensure customer satisfaction and business success

-Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly

-Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely

-Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Requirements

-Good command over English Language, ability to effectively communicate information in written format

-Working knowledge of platforms like Facebook, Google Play Store and Twitter

-Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable

-A problem- solving attitude

-Customer service experience of at least one year

-Should be smart, witty and have a sense of humor

-Willingness to work in shifts (24/7 working environment)

Company Description

Leading HR consultancy.

Additional Information

Last updated:
15/11/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
50
Minimum experience:
One year
Education:
Compulsory Education
Salary range:
₹ 2,75,000 - ₹ 4,50,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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