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Social Media Adviser / Quality Analyst

Bangalore, Karnataka

Rivera Manpower Services

Job Description

-Proactively attend all the queries, complaints, requests across the companys social media platforms.
-Raise issues to the concerned teams and follow up for resolutions
-Proactively and continuously keep the customer and stakeholders informed about the status of the problem
-High level of individual discretion to ensure customer satisfaction and business success
-Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
-Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
-Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Company Description

Leading HR consultancy.

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Less than one year
Compulsory Education
Salary range:
₹ 1,50,000 - ₹ 4,25,000 / Yearly (Gross Pay)
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