• Voice n Accent Training / Communication Training exposure is mandatory BPO Background
• Should have hands on experience in providing training on batch wise (or) Classroom training
• Excellent communication.
1) Manage retention during training
2) Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required
3) Demonstrate innovation in training by carrying floor requirement into classroom training.
4) Proactively share best practices ideas from across locations to add value
5) Contribute to process improvements and innovation in the training function
6) Interface with customers when needed
7) Conduct Need analysis and shares feedback with stakeholders
8) Meet the monthly Conversion & Effectiveness targets
9) Provide Feedback to New Hires on V&A and Soft Skills
10) Call monitoring as per requirement
Having Experience in BPO outbound process
We are international BPO Company