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SME\ Trainer for an International BPO\call Center

lucknow, Uttar Pradesh

Global Matrix Pvt. ltd.

Job Description

Eligibility:

• Voice n Accent Training / Communication Training exposure is mandatory BPO Background
• Should have hands on experience in providing training on batch wise (or) Classroom training
• Excellent communication.

Job Description:

1) Manage retention during training
2) Consistent alignment with operations by auditing calls, understanding needs, conducting refreshers, training NHT batches - If required
3) Demonstrate innovation in training by carrying floor requirement into classroom training.
4) Proactively share best practices ideas from across locations to add value
5) Contribute to process improvements and innovation in the training function
6) Interface with customers when needed
7) Conduct Need analysis and shares feedback with stakeholders
8) Meet the monthly Conversion & Effectiveness targets
9) Provide Feedback to New Hires on V&A and Soft Skills
10) Call monitoring as per requirement

Requirements

Having Experience in BPO outbound process

Company Description

We are international BPO Company

Additional Information

Last updated:
10/02/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
4
Minimum experience:
Two years
Education:
Not Pursuing Graduation
Salary range:
₹ 2,40,000 - ₹ 3,00,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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