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SFDC Service Manager

Bangalore, Karnataka

Action India Pvt. Ltd

Job Description

Participates in developing the service strategy for the assigned SFDC Instance.

Leadership of development and sustain activities for the instance.

Create an annual strategy to develop and enhance the Instance services.

Understands IT service cost drivers and connects cost of service to consumption drivers

Reviews business requests for service enhancements and undertakes cost evaluation, standards reviews, and prioritization

Guides continuous improvement efforts for the Instance.

Meets with service architects to discuss impact of new technologies and the architecture roadmap

Manages the SLAs for the E2E Service (internal Business Partners / external Vendors & 3rd party partners)

Drives standardization (versus customization) of the Instance.

Responsible for cross-Instance alignment with peer E2E Instance owners.

Responsible for service descriptions for E2E Service Catalogue.

Responsible for partner relationship management (SFDC)


Develops relationships and interacts with application users to develop a deep and extensive understanding of the business and goals. Keeps an open channel of communication with users and provides broad oversight and guidance on application support requests and needs.

Provides broad oversight and guidance for a medium-size team which communicates and interacts directly with application users via telephone, email or web interface to provide solutions for moderate to strategic and highly complex application issues, questions or support tickets.

Company Description

Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
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