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Servicenow Lead & Architect

Akola, Maharashtra

TRH Consultancy Services

Job Description

- Responsible for designing and configuring solutions in the Service Now tool and will be responsible for driving the overall implementation.

- Design and develop projects involving ITSM, ITOM and Business Service Management Applications, Service Catalog Management, Configuration Management and automation workflows using ServiceNow Orchestrator

- Experience in cloud applications and security associated with cloud computing ( SaaS/PaaS environment).

- Identify system deficiencies and recommends solutions continual service improvements

- ServiceNow Modules, JavaScript, Web services, Rest APIs, ServiceNow APIs, ServiceNow Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes, Security Rules, Migration skills

- Work with the client to understand current processes and implement new processes (Incident Management, Problem Management, Change Management, Asset Management, CMDB and other IT support and related processes)

- Deep understanding of ITIL processes, including Incident Management, Problem Management, Configuration Management, Problem Management.

- Hands on Experience in Project Portfolio Management, Demand Management, Resource Management, Timecard and ITOM applications like ServiceNow Discovery,

- Event Management and ServiceNow Mapping.

- Define processes involving ITSM Applications, Service Catalog Management, Configuration Management and automation workflows using ServiceNow Orchestrator

- Review business requirements and convert them into technical requirements

- Finalize deployment architecture and solution design

- Conduct interviews with application owners to finalize requirements

- Coordinate with implementation team and provide clarity on requirements

- Assist Implementation Engineers during Code migration and documentation

Company Description

Leading in HR consultancy

Additional Information

Last updated:
16/06/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between five and ten years
Education:
Compulsory Education
Category:
Jobs in IT - Software Programming / Analysis
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