- Responsible for designing and configuring solutions in the Service Now tool and will be responsible for driving the overall implementation.
- Design and develop projects involving ITSM, ITOM and Business Service Management Applications, Service Catalog Management, Configuration Management and automation workflows using ServiceNow Orchestrator
- Experience in cloud applications and security associated with cloud computing ( SaaS/PaaS environment).
- Identify system deficiencies and recommends solutions continual service improvements
- Work with the client to understand current processes and implement new processes (Incident Management, Problem Management, Change Management, Asset Management, CMDB and other IT support and related processes)
- Deep understanding of ITIL processes, including Incident Management, Problem Management, Configuration Management, Problem Management.
- Hands on Experience in Project Portfolio Management, Demand Management, Resource Management, Timecard and ITOM applications like ServiceNow Discovery,
- Event Management and ServiceNow Mapping.
- Define processes involving ITSM Applications, Service Catalog Management, Configuration Management and automation workflows using ServiceNow Orchestrator
- Review business requirements and convert them into technical requirements
- Finalize deployment architecture and solution design
- Conduct interviews with application owners to finalize requirements
- Coordinate with implementation team and provide clarity on requirements
- Assist Implementation Engineers during Code migration and documentation
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