Responsible for designing and configuring solutions in the ServiceNow tool and will be responsible for driving the overall implementation.
Design and develop projects involving ITSM, ITOM and Business Service Management Applications, Service Catalog Management, Configuration Management and automation workflows using ServiceNow Orchestrator
Experience in cloud applications and security associated with cloud computing ( SaaS/PaaS environment).
Identify system deficiencies and recommends solutions continual service improvements
Work with the client to understand current processes and implement new processes (Incident Management, Problem Management, Change Management, Asset Management, CMDB and other IT support and related processes)
Deep understanding of ITIL processes, including Incident Management, Problem Management, Configuration Management, Problem Management.
Hands on Experience in Project Portfolio Management, Demand Management, Resource Management, Timecard and ITOM applications like ServiceNow Discovery,
Event Management and ServiceNow Mapping.
Define processes involving ITSM Applications, Service Catalog Management, Configuration Management and automation workflows using ServiceNow Orchestrator
Review business requirements and convert them into technical requirements
Finalize deployment architecture and solution design
Conduct interviews with application owners to finalize requirements
Coordinate with implementation team and provide clarity on requirements
Assist Implementation Engineers during Code migration and documentation
Leading in HR consultancy