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Service Manager

Mumbai, Maharashtra

Placewell Consultant

Job Description

Required Skills Minimum 8 years of IT experience, including minimum 3 years in
Service Management area.
Experience with end-to-end Incident Management and Problem
Management processes
Proficient with data gathering, MI reporting and Dashobaords
development
Keen eye to process improvement
Competent in facilitating meetings and monitoring action items to
completion
Effectively use teamwork to positively contribute in high performing,
results driven, and collaborative team environment
Experience with International and Virtual Teams
Excellent technical analytical skills, especially in the insurance or
financial service industries preferred
Exposure to multiple ticket management tools, i.e. ServiceNow,
Remedy or Jira
Knowledge of Sharepoint 2010+ and Office365 is a plus
Excellent verbal and written communication skills, with the ability to
effectively communicate business and technical information across
all levels of the organization, being sensitive to the needs of unique
audiences
Excellent Microsoft office skills, i.e. Project, Access, Word, Excel,
Outlook
A Bachelor's Degree in Computer Science or equivalent technical
training required.
Key Responsibilities Accountable for managing and reporting key performance and
service management metrics
Manage and Report on Application and Service status including:
service health, availability, adherence to SLAs, timely problem
resolution, disaster recovery, performance and service change
management
Accountable for relationship management, ensuring Vendors and
Partners are meeting SLAs and escalating issues regarding
performance to the Service Owners
Works closely with Project Managers, Business Analysts, Developers,
Solution Architects QA Analysts as well as business users &
stakeholders
Advocate for the supported Application Services and continual
service improvements

Company Description

Having forged a strong network of corporate relations, with our ability to serve them for HR... requirements and training Programmes with our Expertise acquired through years, Finish assignments before deadlines, along with being accurate to the requirements, has made us a force in reckoning.   Read full description

Additional Information

Last updated:
06/04/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between five and ten years
Education:
Compulsory Education
Salary range:
₹ 7,50,000 - ₹ 17,50,000 / Yearly (Gross Pay)
Category:
Jobs in IT - Software Programming / Analysis
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