To promptly answer all enquiry calls and share appropriate, accurate information about the products and services available.
Send collaterals about specific product / sub product to prospective customers.
Fix referral appointments for the prospective patient with the concerned consultant and advise consultant of referral details.
Follow up with confirmed appointments, ensuring smooth consultation process.
Coordinate tests and investigations; ensuring timely investigations reports delivery.
Discuss costs of packages
Deposit details and payment terms are clarified
Counsel on do's and dont's
Handle customer grievances and ensure prompt recovery
Manage the feedback systematically
Follow up with customers who have not come back.
Education: BAMS preferably
Fortis Healthcare Limited is a leading, pan Asia-Pacific, integrated healthcare... delivery provider. Read full description