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Service Desk ( Technical Support)

Gurgaon, Delhi-NCR

TriCore Solutions

Job Description

minimum 18 Months of experience- Global Customer Care /Service Desk experience, Providing Technical support.

Must have minimum- 10+2+3 Yrs Education

(Qualified Graduates only)

Shift timing: 24x7 (Rotational Shift)


Job Description :-

Key Accountabilities:
Perform ticket queue management
Provide technical guidance to our customers via tickets and over voice
Monitor inbound customer ticket requests and route appropriately
Provide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on Windows OS networked enterprise desktop environment.
Should have proven knowledge of Computer systems and functions e.g. Laptop, Desktop & Printers.
Administer and provide User account provisioning.
Provide support to business software including Microsoft Office.

Person Specification:

BS Computer Science or related field.
Proficient in Windows 10 setup and support.
Proficient in Windows AD administration.
Proficient in setup and support of Microsoft Office 2013 and 2016 and O365.
Ability to configure printers and other devices within the windows operating system
Excellent communication and customer service skills.
Must be open to work in 24x7 environment.

Company Description

TriCore Solutions LLC has been recognized as Oracle's leading partner in the United... States for providing World Class Enterprise Technology Outsourcing and Managed Services solutions, eBusiness Suite Technical and Functional Consulting, Oracle Technology Consulting and Oracle Sales Consulting Services.

TriCore Solutions is the only end to end provider of Oracle eBusiness Suite Applications in the Northeast. Many leading companies have worked with TriCore Solutions, to provide the infrastructure, implementation, customization and the outsource management of Oracle's eBusiness Suite. TriCore also provides end-to-end Oracle-based technology consulting that includes all aspects of Oracle DB, Oracle 9iAS, Oracle Portal, Oracle RAC, and Oracle Applications.
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Additional Information

Last updated:
19/02/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
One year
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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