Role: Service Desk New Associate
Skill: Service Desk Management
Minimum Skill Requirement:
1. Bachelor degree or 3 year diploma
2. Excellent communication skills, with neutral accent.
3. Excellent written communication skills with email etiquettes.
4. Fundamental Technical know- how on system trouble shooting
1. Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
2. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
3. Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Good to Have:
1. Technical Certifications like A , Network , Security , CCNA, MCP, MCSP etc
2. Experience should be from voice based technical support desk, supporting Americas/ Europe/ EMEA etc Continent customers.
3. Domestic tech support can be considered post evaluating on Voice and accent of candidate.
4. BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate.
Below to be excluded while Job Postings on Portals/ SNS sites.
Flexes (If Any) : NA
Target Companies: IBM, Sutherland, Slash Support, Microland, Hewlett Packard (HP) , Dell, HCL
Keywords for searching: Service Desk Support, Technical Support, Helpdesk Support
Exclusions(If Any) : NA
Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist. Read full description