Provide hardware / software / network problem diagnosis / resolution via telephone global calls /email/chat for customers end users
Should be ready for 24*7 shift
Very good in communication
Provide level 1 remote desktop support and perform other activities based on SOPs
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution
Route problems to internal 2nd and 3rd level IT support staff.
Troubleshoot client software and basic network connectivity problems
Best RPO provides its customers with services required to keep the business operating as... efficiently and as cost effectively as possible, so all that the customers need to concentrate on, is their core business. Read full description