Active Directory reset passwords, add to groups, create email DL
Lync how to check volume, reset status, transfer calls etc.
Helpful and Positive Phone manner, Excellent Comm. Skills
Office 2010 & 2016
Exchange User admin
Network + - check connectivity & Wi-Fi
Very strong customer service orientation.
SAP (Working Life)+ (Hardware & Software)
ITIL Awareness -ITIL Foundation Certificate in IT Service (preferred)
Experience with Service Now
MAC OSX - Apple Troubleshooting
2 years Service Desk experience in a corporate environment, supporting 500+ users
Having forged a strong network of corporate relations, with our ability to serve them for HR... requirements and training Programmes with our Expertise acquired through years, Finish assignments before deadlines, along with being accurate to the requirements, has made us a force in reckoning. Read full description