Probe the users to identify the actual root cause of the issue and troubleshoot it with all available resources.
Forward technical support issues that cannot be addressed by the Help Desk to the appropriate technician (Level 2 or Escalation Team).
Troubleshoot and resolve end-user operating system, network and connectivity, software related problems, including all issues which fall under the scope of support for service desk.
Crown Solution India Pvt. Ltd. is a global resource management services company with a... focus on IT and ITES sectors. Over the years, Crown has evolved into a leading provider of quality Resource Management and outsourced services in India fully geared up to provide service to the Indian tier 1 companies and global majors.
The buoyancy and rapid growth being experienced by the Global IT industry has ushered in an era of opportunities for enterprises and individuals alike. Employees in the IT sector today can look forward to a plethora of opportunities in diverse IT domains, while employers can take advantage of the availability of a large pool of trained and highly educated professionals to achieve quality and cost advantages. Read full description