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Service Desk Analyst

Chennai, Tamil Nadu

One Right Step Services

Job Description

Provide primary support and first point of contact for phone calls, chat

sessions and emails from staff regarding IT issues and requests including, but

not limited to

o MS Windows and Office software

Outlook, VPN, Active directory

o PC and peripheral hardware (printers, monitors, keyboards)

o Tablets and other Android and windows mobile devices

o Basic network (WAN, LAN and wireless) troubleshooting

o Active Directory and Exchange administrative activities

Strive to resolve all issues on first contact and escalate unresolved issues to

the 2nd level support teams or 3rd party entities, as applicable

Maintain ownership of tickets and status on behalf of end users, providing

proactive communications and escalation as needed

Ensure a high degree of customer service and adhere to all service

management principles

REQUIREMENTS:

Excellent interpersonal communication skills, positive and engaging

telephone manner and a high degree of customer service aptitude

Demonstrable experience and fluent command of the English language

Excellent organizational skills and ability to multitask multiple contacts

experience in an IT support organization required

Demonstrable understanding of ITIL and communication to end users

Strong user and security group AD and Exchange administration

Strong knowledge of Microsoft based operating systems

Strong knowledge of troubleshooting advanced MS Office and Outlook issues

Self-motivated achiever who gains satisfaction from providing excellent

customer service

Company Description

We are one of the India's leading placement company placing canditates nationally and... overseas.  Read full description

Additional Information

Last updated:
10/01/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
One year
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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