Are you an effective communicator who is well versed in current software support practices? Do you have excellent troubleshooting skills, an energy and passion for helping others, and an inclination to seek innovative and/or unconventional solutions to problems? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.
The company’s explosive growth and ambitious business goals require a Level 2 Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home.
We provide software support services for highly-available, real-time systems used by Telecommunication Service Providers. We are looking for Level 2 support engineers who are passionate about helping customers and if this appeals to you, then you should strongly consider this position. Specifically, we are looking for Level 2 engineers who fit the profile below.
Total compensation: $30,000/year
Location: Global (remote)
40 hours per week
Required Skills and Experience:
You must have excellent written and verbal communication skills, so you can communicate effectively and professionally with customers. You must be fluent in English.
You should have technical proficiency in Linux and/or Unix administration, basic networking knowledge and practical understanding of TCP/IP protocol and basic DB administration skills (Oracle DB, MySQL, Postgres).
Familiarity with Fujitsu, Oracle and HP server remote administration and/or EMC storage devices is a plus.
Software Support Practices
You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management, software verification and integration of system components.
You need to be familiar, or have experience with Infrastructure Virtualization software like VMware vSphere or Oracle VM Server.
Time Management and Prioritization
As a Level 2 Support Engineer, you will need to manage you time and prioritize effectively while working multiple issues for multiple customers.
We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.
However, it is important to note that while you will work as a "contractor," these are long-term contracts that should be your only source of employment. You are not permitted to work additional jobs on the side. Please do not apply unless you are available to make this position your sole employment.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.
Summary of Requirements:
Fluent in English (written and spoken)
Proficiency Linux/Unix platforms administration
Basic knowledge of, at least one, of the following
Excellent problem solving and troubleshooting skills
Degree in Computer Science is a distinct advantage
High quality internet connection
A working webcam and microphone
Crossover is redefining the way people work. Brick and mortar offices are history. The future... of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth. Read full description