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Senior Process Trainer

Mumbai, Maharashtra

Varite India Private Limited

Job Description

Job Title: Process Trainer
Location: Mumbai
Shift: Day shift
Position Type: Permanent
Experience: 3+ (at least 1+ years experience as a process trainer)

Key Responsibilities:

Deliver product training for New Hires in all Lines of Business
Keep up-to-date product / process knowledge documents across the floor
Complete the certification TTT conducted by clients
Design training curriculum using inputs from Operations & Quality
Maintain knowledge levels across the floor
Maintain MIS related to all training batches
Ensure ID creation and other logistics are closed with no impact to training timelines and batch
Participate in Call Calibration sessions with the QAs and the Clients
Adherence to training guidelines and documents
Conduct PKT and process refreshers on the floor based on the feedback received from Quality / Ops / Clients
Conduct refreshers basis TNA, publish and execute for 100% closure every month
Accountability for 0 30 days batch performance

Requirements

Desired Skills:

1+ year of relevant work experience as a process trainer.
Communication, interpersonal, problem solving and team handling skills. Work situations requiring an ability to manage multiple and concurrent responsibilities.
Work under pressure maintaining quality of the work.
Quick study with an ability to easily assimilate new ideas, concepts, methods and technology.
Create and update training content as per requirement
Prior experience as Process Trainer / delivering training for floor teams
Working knowledge of basic excel and PowerPoint
3+ experience working in a BPO

Qualifications: Graduates are preferred. Under graduates with 2 years of work experience can be considered

Company Description

VARITE has a definite spirit. A spirit that derives from the promise of what we do-that comes... with knowing our services are helping businesses to implement their technology initiatives. At Varite, we provide software consulting, technical staffing and team augmentation services to Fortune 100 companies in India/USA.

VARITE has recently ranked #124 in the Entrepreneur Magazine’s HOT 500 list of the fastest growing businesses in America. With operations in USA, CANADA and INDIA, VARITE is currently engaged with leading technology, financial, semiconductor and engineering company to provide software consulting, team augmentation and key business process outsourcing.
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Additional Information

Last updated:
14/08/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between three and five years
Education:
Compulsory Education
Salary range:
₹ 2,50,000 - ₹ 5,50,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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