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Senior Operations Manager

Mangalore, Karnataka

First Advantage

Job Description

Responsible for day to day Operations management
Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports).
Resolve/monitor customer escalations as appropriate.
Responsible for mentoring, training, career development, performance management
Provide direction for and support of process change initiatives including robust documentation and training.
Reviewing and Monitoring process accuracy on a periodic basis.
Periodic client reporting and conducting quality audits.
Good Experience in MS office applications (PowerPoint, Visio, MS Project)
Able to work and deliver under pressure,
Should have keen eye for detail.
Must be flexible and able to work in shifts.
Should have confidence to discuss instructions and deliverables with clients and management to ensure clear understanding
Demonstrated experience in dealing with large-scale, highly available, and SLA managed services
Performance Management
People Management
Process Improvements
Client Relationship Management

High analytical skills
Lean Certification or Six Sigma certification would be added advantage, but not mandatory
May or should have information on internet or social networking products or services
Good communications skills and written skills
Excellent knowledge of Service Delivery in a voice/semi voice process
Well versed with Microsoft applications, specially excel and power point
The job will require fairly high amount of work in shift environment as per requirement
Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.

Company Description

Finding and retaining the right people every day can be made a little easier with First... Advantage. Our winning combination of searches and services provide the insights to reduce your risk while dramatically improving the quality of your talent and the reliability of your renters. For these reasons, First Advantage has become a trusted partner to over 41,000 organizations worldwide – we deliver the results you need to propel faster, more informed decisions. - See more at:   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
More than ten years
Compulsory Education
Jobs in Customer Service / Call Centre / Operations / Data Entry
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