Assist in deploying strategic initiatives to achieve TA priorities and ensure closure of positions.
Take ownership of end to end recruitment delivery process
Lead and oversee day to day execution of hiring inclusive of hands on management of critical positions
Conduct assurance audits to SLAs and quality targets are met
Track, measure and achieve defined metrics specific to TA
Work with hiring managers to understand job briefing regarding open requirements. Ability to handle escalations
Identify improvements to processes for optimal service delivery.
Responsible for day-to-day management of direct reports, their development and growth in the function
Increase recruitment efficiency. Meet SLAs as per TAT
Compliance to SLAs and meet quality targets
Build sustainable relationship with internal stakeholders as seen through IVOC / stakeholder feedback
On time and accurate tracking and publishing of key TA metrics
People Engagement and Development - Retention, development and succession planning for own function
Experienced in managing clients, teams and hiring Vendors for bulk /mass hiring
Responsible for managing recruitment drives independently
Strong negotiation and strategic thinking skills
Ability to think innovatively for strategies to address open positions
Guide and mentor team members through the entire external candidate process sourcing, screening
Firstsource is an innovative provider of customer-centric business process services. With a... network of 48 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstsource provides services to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The company’s services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, record process improvements and more importantly focus on core competence.
Driven by the Rightshore delivery model with 70% employees located onshore and 30% offshore, the company ensures client proximity, better understanding of the domain as well as the market, and more effective communications so as to ensure delivery excellence. Read full description