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Senior Manager – Operation Excellence

Ahmedabad, Gujarat

Motif India Infotech Pvt. Ltd.

Job Description

Responsible for delivery of process improvement and project management services to diverse business functions globally. Work as an independent internal consultant to the organization while being assigned to high impact business projects that create transformational value for the aligned business lines and the enterprise as a whole.

Responsibilities shall be to:
• Lead enterprise level initiatives to address the improvement or redesign of current structures and processes
• Work independently with and lead multiple cross-functional project teams to help redesign business processes using proven techniques
• Provide consultative process management and facilitation services to business partners during the course of project delivery
• Leverage business context to analyze, influence and improve complex business models
• Employ proven tool & methodologies for assessing and documenting business processes
• Design solutions using rigorous process improvement and change management methodologies
• Identify implications of proposed solutions on people, processes, technology, strategy and structure
• Identify new opportunities for increased productivity, enhance service levels, reduce costs and increase revenue, evaluate the feasibility of projects using financial and statistical tools


Desired Profile • Prior experience of working with a consulting firm or working as an internal consultant with a global financial services firm shall be preferred
• Solid exposure & understanding of driving business process re-engineering, business transformation & project management
• Extensive experience of delivering high impact lean/six-sigma projects
• Successful track record of managing senior stakeholders in an international environment
• Excellent interpersonal, communication and analytical skills
Total Experience 10+ years
Type of Experience: Certified Six Sigma Black Belt with 5+ years of solid experience in the transformation domain

Industry Type :ITES/BPO/Operations
Compensation: Dependent upon the qualifications and experience of the candidate Compensation will not be a constraint for the right candidate
Location : Ahmedabad, Gujarat

Company Description

Motif provides BPO and KPO services to mid-market and Fortune 500 companies in the e-commerce,... online retail, travel and financial services industries.

Motif focuses on building long-term partnerships with clients by providing continuous value creation while exceeding customer expectations.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Jobs in Customer Service / Call Centre / Operations / Data Entry
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