-In-depth understanding of front office transformation tools and technologies like Omni Channel, CTI, Conversational IVR,
-Interaction analytics preferably google analytics or using tensor flow including speech, Chat BOT, Unified agent desktop.
-Development experience and integration expertise on CTI, customer profiling, Omni Channel, unified agent desktop and database integrations
-Solution architect experience with in-depth understanding of application architecture,
-Understanding of UI elements, APIs, Database interfaces etc.
-Own the technical solution and ensure all technical aspects are implemented as designed.
-Highlight Risk and Issues throughout the project life cycle to respective Project Manager
Identify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organization
-Ensure best practices is followed while coding or integrations & perform code/ integration review
-Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operations
-Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
-Revert with timelines on fixes of UAT observations
EXL Service is a provider of decision-analytics,operation management,outsourcing and... transformation services. Read full description