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SENIOR MANAGER – DIGITAL TRANSFORMATION

Delhi, Delhi-NCR

EXL Service

Job Description

-In-depth understanding of front office transformation tools and technologies like Omni Channel, CTI, Conversational IVR,


-Interaction analytics preferably google analytics or using tensor flow including speech, Chat BOT, Unified agent desktop.

-Development experience and integration expertise on CTI, customer profiling, Omni Channel, unified agent desktop and database integrations

-Solution architect experience with in-depth understanding of application architecture,

-Understanding of UI elements, APIs, Database interfaces etc.

-Own the technical solution and ensure all technical aspects are implemented as designed.

-Highlight Risk and Issues throughout the project life cycle to respective Project Manager
Identify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organization

-Ensure best practices is followed while coding or integrations & perform code/ integration review

-Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operations

-Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand

-Revert with timelines on fixes of UAT observations

Company Description

EXL Service is a provider of decision-analytics,operation management,outsourcing and... transformation services.  Read full description

Additional Information

Last updated:
11/08/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
2
Minimum experience:
Between five and ten years
Education:
Compulsory Education
Salary range:
₹ 20,00,000 - ₹ 25,00,000 / Yearly (Gross Pay)
Category:
Jobs in Marketing / Communication / Advertising / PR
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