Exp: 15 -20 years in Logistics, Clearance Exp
Knowledge in Clearance Operations is must.
- Complex environment with customs, trade and government authorities
- Responsibility can be for either country or regional Clearance & Brokerage Ops (dependent upon size Op)
- Participates in EMEA and global initiatives to develop solutions/services/automation.
- Directly impacts financial exposure (duties and taxes, fines and penalties) Average x-y duty tax outlay per month
- Directly impacts CE through provision of standard and customised services and prevention of exposure
- Direct reports xx / indirect reports xx, May include management of external brokers
- Budgets xxxx (salaries, x, y)
People - Uses structured processes and best practice methods to recruit, select and develop Management and Professional employees performing diverse functions. Ensures they have the capability and the potential to deliver requirements for FedEx, Customs & the Customer. Sets and manages similar expectations for the Management Team.
Ongoing achieves optimum performance levels by communicating a compelling vision and purpose, translating customs regulatory, EMEA and corporate requirements into meaningful and practical local actions and targets. Consolidates this by using effective management tools (MBO/PBO process, PRs, best practice etc) to set balanced objectives that ensure achievement of corporate vision & goals.
Clearance operations processes Determines, justifies and secures all resources (people, equipment, applications, external licences etc) required to support effective management of clearance (and operational processes) for both the immediate, and longer term.
Develops and implements effective tactics, plans and processes to ensure optimum utilisation of resources and achievement of EMEA and local country clearance and brokerage goals (customs regulatory compliance, cost per pack, NSL, security etc). Contributes to the development of Key Performance Indices (related to finance, customs compliance, service levels, operational etc). Summarises and reports performance, providing justifications and rationales to MDs/VPs to explain performance and actions that need to be taken.
Managing Ongoing Performance Evaluates the overall operation and changing requirements/priorities (regulatory, Customer, contingency situations etc). Focuses the management team on actions that need to be incorporated within the clearance operation, to fix immediate problems (new procedural checks, adapt schedules or systems, automated to manual etc).
Manages vendor performance levels ensuring that services are effectively managed within contracted terms and conditions. Leads negotiations with new and existing vendors and works with Procurement and legal to establish the vendor contract.
Manages and influences regulatory changes - Leads the management team in developing and implementing effective tactics and plans to influence forthcoming changes to Customs and/or regulatory requirements. Includes ensuring an effective business case is developed and presented on behalf of FedEx. Works with industry groups and trade associations to impact change at a local or national level.
Develops appropriate networks of contacts within key organisations. Initiates consultations with Customs/regulatory authorities to secure changes that will enable FedEx to adapt/improve its clearance related processes or services to Customers. For specific types of consultation includes lobbying Customers and government officials to secure support and increase visibility of the issue/requirement.
Business & market intelligence Develops an excellent overall knowledge of the FedEx businesses (strategies, goals, key functions, processes, systems etc) and EMEA and global business environment (Customs and regulatory authorities, Customer, competitor, economic, technology etc). Ensures the management team use effective processes to develop their own knowledge and that of their teams.
Identifies knowledge that is relevant for other audiences and leads the development of effective communication and education initiatives for internal functions (C.E., Sales, Ops, Finance etc) and external organisations (Customers, GSPs, Carriers, Government agencies etc).
Customer issues and requirements - Supports the achievement of the CE strategy by setting and managing challenging goals regarding Customer opportunities and issues. Includes development of Customers and industry/segment knowledge, using this to identify and influence the development of innovative and customised solutions.
Drives the timely resolution of issues that can be complex and have a significant financial impact, potentially involving instigation of legal proceedings; pro-active development of tailored solutions within the local operations.
Finance and risk management Ensures the department correctly processes duty and tax transactions (correct classification of entries, reconciliation of duty and taxes, disputes, management of transit guarantees etc). These involve high value payments that impact deferment guarantees and cash flows. Includes effectively managing all types of risk to minimise exposure to Customs fines, criminal action, loss of operating licence etc.
Profitability & Customer Experience - Supports Sales in
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