Experience working on Projects & Project Implementation
Customer service skills including the ability to work with customers in completing their circuit/service installations
Good understanding of OSI Layer 1 and 2 protocols
Configuration, installation and troubleshooting of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, wireless devices
Detailed understanding and working knowledge of routing protocols like BGP, OSPF, EIGRP, RIP, RIP v2.
Working knowledge of MPLS-VPNs (L3 and L2 VPNs), IPsec and SSL VPNs, QOS, Wireless communication, load balancing/sharing techniques.
Working knowledge of Switching techniques: VLAN, VTP, various flavours of STP, dot1x, Ether-Channel
Has the ability to pro-actively identify areas of improvements and works towards a better delivery of the projects
Experience on Firewalls / wan accelerators are preferred.
Thorough knowledge of provisioning circuits including working directly with circuit providers and understands
Has worked in a global environment and with global vendors/carriers/stakeholders
Has a sound understanding of the technologies like Cisco, Juniper, Alcatel routers & switches.
Responsible for implementing complete end to end Network Solutions for the customers. Responsible for interacting with internal groups, vendors and customers to coordinate the timely implementation of customer networks and data services.
Responsible for the final installation of circuits and data services to a great customer satisfaction.
Duties: Organizational, Professional and Technical
Lead design discussions/ streamlining service delivery plans / implementations for important new customers for smooth installation/migration activities.
Coordinate with internal Virtela groups, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner.
Manage the overall process of implementing complex, technical installations.
Responsible for the final installation of circuits and data services to achieve high levels of customer satisfaction.
Create, maintain and enforce all processes and procedures for the CE group
Supervise on developing processes and procedures for the final installation and turn-up of circuits and data services.
Be Subject Matter Expert for few priority accounts & the team members for streamlining
network design and service delivery for greater customer satisfaction.
Attend weekly customer calls.
Acts as the Technical Escalation (higher most) for the Customer Engineering team
Train and mentor other team members.
Take escalations from other team members / customers / other team members and
implement complex designs.
Work effectively on diverse type of customers from different time zones.
Work with hardware/circuit provider for different geographical regions for installing
diverse type of circuits (E1/T1, DS3, Ethernet, xDSL) and troubleshooting if required.
Maintain and Provide weekly work report to manager.
Perform other duties as assigned by manager.
Foster team work across other groups within Service Delivery like Project Management,
Provisioning, and outside Service Delivery like Global Operations Centre, Access
Management, Sales, Backbone Engineering
Audits Processes, Implementations, Documentations for the CE group.
Virtela is the world's largest independent managed network, security, and cloud... services company. Virtela offers an award-winning suite of services - including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing mid-market and Fortune 500 companies around the world. Read full description