Thanks for usingCareesma. Job Offer printed on the 19/02/2019.

Senior Executive/ L2/ Escalation Desk

Hubli, Karnataka

Rivera Manpower Services

Job Description

A key role in our overall social media space for providing customer satisfaction across all social
platforms. This role will work within the customer care team and would require coordination with
internal teams like sales and marketing from time to time in order to solve customers product and
campaign related queries. One key expectation from the person handling this responsibility will be to
improve brand image on complaints and grievance handling mechanism.


Proactively attend all the queries, complaints, requests across the companys social media
Raise issues to the concerned teams and follow up for resolutions
Proactively and continuously keep the customer and stakeholders informed about the status
of the problem
High level of individual discretion to ensure customer satisfaction and business success
Build credibility with customers by empathizing with their problem in words, proactively
understand their needs and respond promptly
Accurately document all customer issues via emails and customer support tools, adhere to the
process and follow-up timely
Highlight the noise in the social space to the key stakeholders within the organization and
ensure speedy resolutions

Company Description

Leading HR consultancy.

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
One year
Compulsory Education
Salary range:
₹ 3,00,000 - ₹ 5,00,000 / Yearly (Gross Pay)
Jobs in Customer Service / Call Centre / Operations / Data Entry
Go to Top