*Balance customer interests with the interests of American Express
*Deliver Employees and Customers metrics as per goals
*Document necessary account information and offer custom solutions that benefit the customer.
*Resolve all Customer queries.
Desired Candidate Profile
*Strong written and verbal communication.
*Analytical mind & attention to detail.
*Must be Excellent in English and Hindi.
Process Name: Semi-Technical Process (ISP Broadband Queries)
Salary package: Salary as per industry standards. Salary hikes/incentives given based on performance. Night shift allowances/over-time allowances/ medical benefits also provided.
Cab Services: Provided both the ways.
Rounds of Interviews: HR Round / Manager Round
Graduate qualifications: BE/ B.Tech/ BBA/ BBM/ B.COM/ B.Sc/ BCA/BA/BHM
Post-Graduate qualifications: MBA/ M.Com/ MCA/ME/ B M.Tech/ M.Sc
Experienced Candidates: Candidates with relevant Experience can also apply.
CUSTOMER SUPPORT: VOICE (ROTATIONAL SHIFT)
Salary Package: 3 lakh 3.5 lakh + Client Incentives
Cab Service: Both way provided
Rounds of Interviews: HR round / Voice & Accent Round / Manager round
Graduate Qualifications: Any Graduates or undergraduate with 6 months exp
Experience Needed: Any graduate 6 months Experience in International BPO / Client Servicing / Customer Service / Marketing / Sales / KPO / ITES or any other relevant domain can apply